Performance

The latest performance information for Dorchester Almshouses can be found here:

 

Complaint Handling

We are required by the Housing Ombudsman Service to publish this information each year:

Complaint Handling Self Assessment Form: Download Complaint Handling Code Self Assessment Form 

Some of our resident's comments from the most recent Resident Perception Survey are listed under Testimonials.

 

COMING SOON

Complaint Handling Annual Report: Download Complaint Handling Annual Report

 

You can find more information on the Housing Ombudsman Service website https://www.housing-ombudsman.org.uk/centre-for-learning/key-topics/complaint-handling/

 

Tenant Satisfaction Measures

We are required by the Regulator of Social Housing to publish this information each year:

Tenant Satisfaction Measures (TSMs) Report - Download Tenant Satisfaction Measures Report

Resident Perception Survey Approach - Download Resident Perception Survey Approach document

 

Additional documents

Resident Perception Survey Style: History & changes from 2023 onwards - Download Resident Perception Survey Style document

 

 


  
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