Performance

The latest performance information for Dorchester Almshouses can be found here:

 

Complaint Handling

Landlords must produce an annual complaints performance and service improvement report for scrutiny and challenge, which must include: 

1. The annual self-assessment against the Complaint Handling Code to ensure their complaint handling policy remains in line with its requirements - 

Download Annual Complaint Handling Code Self Assessment Form 

 

2. A qualitative and quantitative analysis of the landlord’s complaint handling performance. This must also include a summary of the types of complaints the landlord has refused to accept; 

   * any findings of non-compliance with this Code by the Ombudsman; 

   * the service improvements made as a result of the learning from complaints; 

   * any annual report about the landlord’s performance from the Ombudsman; and 

   * any other relevant reports or publications produced by the Ombudsman in relation to the work of the landlord.  

Download Annual Complaints Performance & Service Improvement Report 2022-2023

Download Annual Complaints Performance & Service Improvement Report 2023-2024

 

You can find more information about complaint handling on the Housing Ombudsman Service website https://www.housing-ombudsman.org.uk/centre-for-learning/key-topics/complaint-handling/

 

Tenant Satisfaction Measures

We are required by the Regulator of Social Housing to publish this information each year:

Tenant Satisfaction Measures (TSMs) Report - Download Tenant Satisfaction Measures Report

Resident Perception Survey Approach - Download Resident Perception Survey Approach document

 

Some of our resident's comments from the recent Resident Perception Survey are listed under Testimonials.

 

Additional documents

Resident Perception Survey Style: History & changes from 2023 onwards - Download Resident Perception Survey Style document

 

Annual Residents Meeting

Each year, the trustees invite all residents to meet them to discuss the charity's activities during the year and any issues residents may wish to discuss.

The meeting notes can be found here: Download Annual Residents Meeting notes